Our Commitment to Privacy
Blue Coat respects your privacy and is committed to protecting the personal information you share with us. This policy describes how we collect and use your personal information, and how you can control our use of that information.
Scope of This Policy
This policy covers the personal information Blue Coat gathers when you access Blue Coat’s website or use the specific programs mentioned below. This policy does not cover the use of Blue Coat’s products and services.
Collection of Personal Information Generally
As used in this policy, personal information includes information that may be used to identify you or another individual, such as a name, address, email address, phone number, title, and company. We collect this information, along with information regarding the products you have purchased from us, or have expressed interest in, in order to provide you with better products and services and to increase our responsiveness to customers and potential customers, as well for the specific purposes and programs described below. This information may be gathered when you visit the Blue Coat Web site or otherwise interact with us.
Use of Information Generally
Blue Coat uses the information collected for several general purposes: to fulfill your requests for products, services or information; to deliver requested goods and updates; to inform you about the latest product developments, software updates and other information from us or from our business partners that we believe will be of interest to you; and to improve the content and general administration of our Web site. We may also use your information to send you, or to have our business partners send you, direct marketing information or to contact you for market research. We do not rent, sell or lease this personally identifiable information to other companies or individuals.
Collection and Use of Information Obtained through Specific Programs
Blue Coat collects personal information from you when you register to create a Blue Coat account. As part of the registration process, you are required to provide certain personal information, including your name, company name, email address, title, location, and phone number, industry, role and purchasing time frame. Blue Coat may use the information collected for several general purposes: to inform you about products, seminars and services Blue Coat believes may be of interest to you; to contact you if Blue Coat needs to obtain or provide additional information; and to verify the accuracy of Blue Coat’s records.
Access to certain Blue Coat Web pages, including the Blue Coat’s BlueTouch Online pages, require a log in and a password and may further require the creation of a personal account, which requires the provision of your name, address, e-mail and phone number, as well as whether you are associated with a reseller or end user (and if an end user, the products used). The use of the BlueTouch Online pages, and the information or programs downloadable from those pages, may be governed by an agreement between Blue Coat and your employer as the end user of a Blue Coat product. The information obtained in connection with the creation of a personal account may be used by Blue Coat to: identify end users of Blue Coat products and to associate specific products (including models and serial numbers) with those end users; communicate with you regarding the provision of product support; verify compliance with the end user agreement; issue license keys; track software downloaded from BlueTouch Online pages; or to track usage of other applications available on those pages. The information obtained about you is maintained in a separate database and may be used to communicate with you about supporting your Blue Coat product and may also be used for the marketing purposes described below.
Blue Coat collects personal information from you when you provide such information in connection with participation in one of our marketing programs. Blue Coat may use this information, as well as information obtained through User Registration and BlueTouch Online, to communicate with you in connection with various marketing programs, including advertising, direct marketing, seminars and events and Web-based programs, including Webcasts and podcasts.
You may submit personal information through use of our Web site to be considered for employment at Blue Coat or a subsidiary or affiliate. Such information includes your name, your address, your phone number, your email address, job preferences, experience, desired salary, relocation preferences, work authorization, security clearance, education, job skills and other information contained on your resume or curriculum vitae (CV). Blue Coat uses such information solely for consideration of your candidacy for employment, to communicate with you and to generate related correspondence, including offer letters and employment agreements.
Your submission of personal information or a resume through our Web site constitutes your consent to the collection, storage and use of that information, including in the United States, as described above.
Web Site Tracking
When you browse our Web site you do so anonymously, unless you have previously registered with us and have logged in. We do, however, use third party tools to track your anonymous activity on our Web site in order to collect information. We also use standard technologies, such as cookies and other HTML tools, to collect information about how you use our Web site and to record certain information. For example, we may record the IP address of visitors to our Web site and correlate that information to the company which is associated with that IP address. We do not attempt to identify individual visitors to our site.
If you have registered with us and are logged in, we can track your activity and relate it to your email address. As well, if you have explicitly registered with us for certain marketing programs, we can link your activity to the user profile created when you initially register and which is updated on subsequent visits.
Disclosure of Personal Information
Disclosure to Third Parties
Blue Coat may hire vendor companies to provide limited services on its behalf, including packaging and delivery, sending postal and electronic mail, providing technical support, and processing event registrations. Blue Coat may disclose customer and prospect information to such third parties solely for the purposes of fulfillment, support or audit by such third parties.
Blue Coat may rely on its channel partners, such as distributors and resellers, to fulfill product and information requests, and to provide customers and prospective customers with information about Blue Coat and its products. It may provide your information to those channel partners to enable them to contact you.
Blue Coat may engage in joint marketing activities and events with other manufacturers and solution providers, and may provide your information to such parties solely for the purpose of promoting or performing the activity or event.
Blue Coat may license, sell or otherwise transfer its technology or business, or a portion thereof, to third parties and, in connection with such transfers, it may disclose customer and prospect data related to the transfer, or potential transfer, to the transferee.
Disclosure to Affiliated Entities
Blue Coat can provide you with data protection details of the countries relevant to you.
Disclosure for Compliance
Blue Coat may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (1) conform to legal requirements or comply with legal process served on Blue Coat or this Web site; (2) protect and defend the rights or property of Blue Coat and this Web site; (3) enforce its agreements with you, or (4) act in urgent circumstances to protect personal safety or the public.
Children and Privacy
Blue Coat’s Web site and products are not intended to be used by children. Blue Coat does not knowingly solicit personal information from children under the age of 13.
Security of Personal Information
Blue Coat has implemented industry-standard security mechanisms and procedures to protect your personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Unsubscribing From Future Communications
You can unsubscribe from future marketing communications by logging into your account at www.bluecoat.com under “Manage Email Settings” and modifying your communication preferences. Should you for any reason continue to receive unsolicited and undesired communications from Blue Coat, please forward the communication to email@example.com for further attention.
Updating Your Personal Information
You can update your personal information maintained by our sales and marketing organization by logging into your account at www.bluecoat.com and modifying your personal information. Should you need to update any other information, please forward the details to firstname.lastname@example.org.
Accessing Your Personal Information
You are entitled to access the personal information that Blue Coat holds relating to you. Email your request to email@example.com. To the extent permitted by applicable law, Blue Coat reserves the right to assess an administrative fee for such access.
If you have further questions or concerns about Blue Coat’s collection, use or disclosure of your personal information, please email the Blue Coat at firstname.lastname@example.org. For more information about this site or your visit, please email us at email@example.com.
This document was last updated September 2010