Support & Services
BlueTouch® Online
BlueTouch Online, your Blue Coat Customer Portal
Take advantage of BlueTouch Online to access a wide variety of technical resources. From searching Blue Coat's Knowledge Base of technical information, downloading documentation and software releases, viewing computer-based training videos, to participating in discussion forums, as well as opening or managing support requests and registering for technical alerts, BlueTouch Online is your portal to navigate to the right Blue Coat support tool.
Blue Coat Service Options
BlueTouch Support Services are a comprehensive set of flexible, world-class support plans, tailored to provide you with the product support you expect for your network operation.
Proactive Services
Designed to provide you with personalized service with a single point of contact for all your technical support needs. With Blue Coat's Proactive Services, you can rely on Blue Coat to keep your mission critical applications running as intended.
Training Services
BlueTouch Training Services and its worldwide network of Authorized Training Centers provide instructor-led, as well as virtual classroom training programs enabling IT and Security Administrators, as well as IT Help Desk Staff to become, and stay, fully proficient and certified on the complete family of Blue Coat products.
Professional Services
Designed to accelerate your time to value, Blue Coat offers a comprehensive portfolio of packaged, as well as customizable professional and consulting services to assist you in the design, implementation and optimization of your Blue Coat technology or Application Delivery Network. These services are provided by experienced Blue Coat Professional Services Consultants, as well as certified members of the BlueTouch Professional Services Partner Program.
Regional User Group Program
Join the Blue Coat Regional User Group Program in North America and find out when and where the next Blue Coat Regional User Group meetings will be held.
