Support & Services

We’re here for you.

Whether you need an answer to a technical question, advice about implementing your BYOD initiative, security training for contractors, warranty information about your new X-Series appliances, or anything in between, our experts are ready to assist you.

Technical Support

BlueTouch Support Services are a comprehensive set of flexible, world-class support plans, tailored to provide you with the product support you expect for your network operation.

To access the customer support portal for the X-Series product, please click here. To access the customer support portal for Security Analytics (Solera) products, please click here. To access the customer support portal for all other Blue Coat products, please go to BlueTouch Online.

Proactive Services

Designed to provide you with personalized service with a single point of contact for all your technical support needs. With Blue Coat's Proactive Services, you can rely on Blue Coat to keep your mission critical applications running as intended.

Consulting Services

Designed to accelerate your time to value, Blue Coat offers a comprehensive portfolio of packaged, as well as customizable professional and consulting services to assist you in the design, implementation and optimization of your Blue Coat technology. These services are provided by experienced Blue Coat Professional Services Consultants, as well as certified members of the BlueTouch Professional Services Partner Program.

Training Services

BlueTouch Training Services and its worldwide network of Authorized Training Centers provide instructor-led, as well as virtual classroom training programs enabling IT and Security Administrators, as well as IT Help Desk Staff to become, and stay, fully proficient and certified on the complete family of Blue Coat products.