Support & Services Overview

BlueTouch™ Online

April 4: BlueTouch Online has new search, navigation & other features.

Visit the BlueTouch Online portal to open technical support requests, download software, access product documentation and search our knowledgebase.

Blue Coat Service Options

BlueTouch Services are a comprehensive, flexible, world-class set of service plans.

Blue Coat Support Policies

Information about product warranty, Repair and RMA procedures and product lifecycle EOS/EOL (end-of-sale & end-of-life) announcements.

Customer Care

Account setup (BlueTouch Online), licensing assistance, warranty verification, contract status, entitlement detail, and contract renewal.

Training Services

Blue Coat Education Services provides instructor-led training programs that enable an administrator to become fully proficient on a wide spectrum of Blue Coat products.

Professional Services

Installation/consulting services are available for a variety of activities from infrastructure analysis to solution optimization.
 

Regional User Group Program

Join the Blue Coat Regional User Group Program and find out when and where the next BC RUG Meeting will be held.