Please have your system(s) serial number ready when contacting Blue Coat Technical Support. Your serial number is printed on a bar-coded label located on the back panel of the Blue Coat secure proxy appliance. If you are running Blue Coat Systems ProxySG appliance, you will find the serial number on the Management Console via the Graphical Management URL.
| Packeteer products
Service Hours: Online Service Requests: |
USA/Canada +1 800 493 4474 or + 1 408 873 4550 International Direct +1 408 873 4550 International Toll Free/UIFN/Freecall* +800 7225 7225 Japan +81 3 5339 7976 Web Support |
| Blue Coat SG, AV & RA Service Hours: Online Service Requests: |
1.866.362.2628 (US), 1.408.220.2270 (Intl) Monday-Friday, 8am-5pm (customer local time)* Submit using WebPower |
| WebFilter, Director & Reporter Service Hours: Online Service Requests: |
1.866.362.2628 (US), 1.408.220.2270 (Intl) Monday-Friday, 8am-5pm (customer local time)* Submit using WebPower |
| NetCache Service Hours: Online Service Requests: |
1.866.362.2628 (US), 1.408.220.2270 (Intl) Monday-Friday, 8am-5pm (customer local time)* Submit using WebPower |
| WinProxy Email Support: Service Hours: |
1.888.WinProxy (US), 1.703.637.6191 (Intl.) WinProxy Technical Support 7am-4pm (PST) Monday-Friday |
| K9 Web Protection Online Support: |
www.k9webprotection.com/support.html |
| Permeo Legacy Service Hours: Online Service Requests: |
Monday-Friday, 8am-5pm (customer local time)* Submit using WebPower |
* After hours support is available to Platinum Contracts only.
Local Technical Phone Support (Normal business hours in regional time zone)
(For APAC Partners, please login to http://bluesource.bluecoat.com for local phone support details)
Customer Service Phone Hours
NOTE: The items below pertain only to Blue Coat products. Packeteer devices will continue to be supported through your normal Packeteer channels. The Packeteer support processes that you are accustomed to have not changed. Please pardon our construction as we work to integrate the two companies. You will be notified by Blue Coat when changes are ready to be deployed.
Customer Services answers non-technical questions and provides support for the following: WebPower Logins, Licensing Issues, Entitlement Verifications, and Service Renewals.
6am-5pm (PST) Monday-Friday
408-220-2200
Customer Service Email Support
For Blue Coat products only
Email: support.services@bluecoat.com
(Responded to during normal business hours in regional time zone)
