Contact Support
Select your region:
Americas
USA, Canada, South
& Central America
& Central America
EMEA
Europe, Middle-East
& Africa
& Africa
APAC
Asia-Pacific, Japan,
Australia & New Zealand
Australia & New Zealand
Americas Region
Technical Support (24x7x365 online & telephone support)
...technical and product support including hardware and software service requests.
Online Support
Worldwide: BlueTouch Online
Telephone Support
Contact your local BlueTouch Support Partner, or
Local Call (USA): 1.408.220.2270
Local Call (USA): 1.408.220.2270
Local Toll-Free Support Number:
USA/Canada: +1 866-362-2628
Duty Manager
Worldwide: 1.408.541.3700 (case escalation)
Customer Care (available 6:00AM – 5:00PM PST, business days)
...login requests (BlueTouch Online), product entitlement (licensing, registration) & service contract issues.
Contract Administration
& Account Login
& Account Login
USA/Canada: +1 866-362-2628
Purchase or Renew Support
North America: renewals-na@bluecoat.com
Latin America: renewals-latam@bluecoat.com
or contact your local BlueTouch Support Partner
Additional Questions: servicesales@bluecoat.com
Latin America: renewals-latam@bluecoat.com
or contact your local BlueTouch Support Partner
Additional Questions: servicesales@bluecoat.com
Other Services
Professional Services
Training Services
K9 Web Protection
(Online 24x7)
(Online 24x7)
K9 Online Support Page, providing access to
* Instant Support Articles
* Frequently Asked Questions
* K9 User Forum
* Frequently Asked Questions
* K9 User Forum
For emergencies, you can access our automated support system by telephone. This support system provides answers in the form of pre-recorded messages. If you do not have Internet access, and need help with K9, please call 1-801-999-2959. Please note: This is not a live support number, and is not a toll-free call.
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