Blue Coat End-of-Life Policy

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X-Series EOL Policy

Introduction

In the course of developing and delivering innovative and functionally richer products that address customer needs, Blue Coat Systems may from time to time discontinue certain products. Blue Coat’s Product End-of-Life Policy is intended to provide information to help customers plan the evolution of their environment and make more informed purchase, support and upgrade decisions.

Definitions

Appliance: The Equipment with the OSS.

Blue Coat Software Products: Products offered by Blue Coat only in software form.

End of Life (EOL): The last date support is available for the applicable product. This is the last date Blue Coat will respond to any issues with the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

End of Maintenance (EOM): The last date defects will be fixed for an OSS release. After this date, Blue Coat will no longer commit to develop, repair, maintain or test the OSS.

End of Sale (EOS): The last date the applicable Equipment may be purchased.

Equipment: The physical product, or platform and its physical components.

Long Term Release (LTR): Minor Release of OSS that will be supported for a minimum of 3 years from designation as an LTR and a minimum of 2 years after EOM notification, whichever date occurs later

Standard Release: Minor release of OSS that will be supported for a minimum of 1 year after advanced notification of EOM.

Operating System Software (OSS): Blue Coat operating system software.

OSS Release Nomenclature:

Major Release (x) Significant new functionality or major architectural change to the previous version of the OSS.
Minor Release (x.y) New features added to the OSS to enhance capabilities, improve usability and serviceability.
Maintenance Release (x.y.z) Primarily meant to fix bugs and OSS defects, although limited OSS enhancements may be included.
Patch Release (x.y.z.a) Resolves one or more specific OSS defects, made available to a limited set of customers.

 Policy

  1. General

This policy applies to Blue Coat Appliances that reach End of Sale date after April 30, 2010 and does not apply to Blue Coat Software Products. See Exceptions section below for clarification on the policy for Blue Coat Software Products.

Blue Coat reserves the right to modify this policy for specific products as business demands justify. Any modifications to this policy including notices and information regarding EOS, including the last date to order new Appliances, renew support contracts and suggested migration path(s) for the affected Appliances will be posted on the Support Policies section of the Blue Coat web site. These notices will be available on the Support Policies section of the Blue Coat web site where customers can find the most up-to-date product life cycle information.

  1. Specific policy guidelines are as follows:

a. Appliances are supported for five years from EOS date for customers under active maintenance agreements.  Commencing on the EOS date and during the five year period until EOL date, Blue Coat will continue to provide:

(i) technical support;

(ii) spares or replacement parts for Equipment in accordance with the Return Materials Authorization (RMA) process. If an identical appliance or component is not available, Blue Coat will replace with a similar or better; and

(iii) a supported version of OSS that is compatible with the Equipment, subject to (b)(iv) below.

b. OSS support will be as follows:

(i) In general, Blue Coat provides a minimum of 90 days’ prior notice for EOM on a given Major or Minor Release of OSS, unless the Release is designated as a Standard or Long Term Release.

(ii) In the event Blue Coat designates a specified Release as a Standard Release, such release will be supported for a minimum of 1 year from EOM notification.

(iii) In the event Blue Coat designates a specified Release as a Long Term Release, such release will be supported for a minimum of 2 years from EOM notification.

(iv) Customers may be required to upgrade to the latest OSS release in order to correct a reported problem.

c. For some software releases (Blue Coat Software Products or OSS), the EOM and EOL date will be the same. If the EOM date is not specified on the Support Policies section of the Blue Coat web site, the EOM date is the same as the EOL date.

d. Customers are advised to move to the most current Maintenance Release (x.y.z) for the given Minor Release (x.y).  For purposes of clarification, bug fixes and limited enhancements (if applicable) will be provided on the most current Maintenance Release only during the applicable notice period.

e. The Blue Coat support services outlined above require a current support contract for the Blue Coat Product. Support contracts that have not been renewed or have lapsed after 12 months of the EOS date are not renewable. Renewal of support contracts will generally be available until the last year of support, but will not extend beyond the EOL date. Please contact your Blue Coat sales representative or Blue Coat channel partner regarding fees payable during the period between EOS and EOL.

Exceptions

  1. ProxyAV Operating System (AVOS)
    In the case of AVOS, Blue Coat does not intend to designate Long Term Releases;  Only Standard Releases will be available for AVOS.
  2. Blue Coat Software Products
    Blue Coat Software Products, specifically ProxyClient, Reporter, PolicyCenter and IntelligenceCenter, will be supported for a minimum of 6 months after advance notification of EOL.
  3. Director Software
    The Director Software (not the Equipment associated with the Director product) will be supported for a minimum of 6 months after advance notification of EOL.