Blue Coat Systems provides seamless operation of its secure proxy appliances through numerous outstanding customer support programs geared to meet the needs of all types of customers. All Blue Coat Systems products come with a 90-day software and one-year hardware warranty. In addition, we offer a wide variety of services designed to meet all of our customer's needs.
Packeteer
Information pertaining to the Packeteer acquisition
Instant Support
Free online support assistance. Get your technical questions answered immediately using our self-service Instant Support portal.
WebPower
Customers under a maintenance contract are encouraged to open and manage their technical support cases via WebPower. WebPower also provides access to exclusive support materials, installation notes, and product updates.
Support Services
Warranty information, DOA’s, RMA information, End of Life documents and more.
Discussion Forums
Discussion Forums are available for ProxySG, ProxyAV, Director, Reporter and training.
Software Downloads
Downloads are available to users who have purchased the software family and the software is actively covered under the 90 day software warranty or a service contract
Security Advisories
Information on potential security issues and their impact on Blue Coat products.
Blue Coat Labs
Learn about Blue Coat Labs.
Technical Briefs
TechBriefs are your answer for fast installation and configuration information.
Manuals
Blue Coat Systems' product documentation and technical notes for installers.
Training
Comprehensive training classes covering security and control fundamentals, product installation, and advanced product configurations.
Contact Support
Support phone and email information for contacting Blue Coat.
