Blue Coat’s Proactive Services portfolio provides personalized service with a single point of contact for all your technical support needs. With Blue Coat Proactive Services, you can rely on accomplished engineers to keep your mission critical applications running as intended. Extend your team with assigned technical professionals from Blue Coat who have intimate knowledge of your network infrastructure.
Rapid case resolution is complemented by proactive support activities which include technical reviews, preventive action plans, recommendations and best practices. The team acts as your champion in driving your needs through a direct line to the escalation team. The base offerings include a variety of optional services providing you with the flexibility to choose additional components that match your specific needs or operating environment.
For features, benefits and detailed descriptions, please view the services datasheets:
Please contact your local sales or channel representative to learn more on pricing and ordering Proactive Services.