Support Services
BlueTouch Support Service Options are a comprehensive set of service packages designed to meet your needs. All service options include the following:
- Unlimited 24x7 telephone support
- Access to BlueTouch Online
- Unlimited access to major, minor and maintenance releases of Blue Coat operating system software, as well as for covered "software only" products
- Depending on the selected option, the following hardware replacement services* are available:
- Return to Factory (RTF)
- Same Day Shipment (SDS)
- Guaranteed Next Business Day Arrival (NBD)*
- Guaranteed 4 Hour Arrival (9x5x4hrs or 24x7x4hrs)**
** Optional onsite technician to install the replacement hardware at your location (available on selected packages)
Onsite Hardware Technician Services Description
* Details on Blue Coat's hardware replacement options are available here.
Read the BlueTouch Support Services datasheet for more details about our service options:
For information on available BlueTouch Support Options by Product Family, read:
Note: BlueTouch Service Options are only available for products placed on the market after July, 2006. Only products placed on the market prior to July 2006 will continue to use Gold and Platinum service plans. For information about the Gold and Platinum service plans please read the following datasheets:
For information on Blue Coat's Product Warranty, click here.
