Warranty Info
Blue Coat Warranty and DOA Definition and Policy
Summary of Warranty and DOA Options
| Warranty | Hardware Response | Software Support |
|---|---|---|
| 1-Year Product Warranty | 20 Business days ship after receipt | Requires Blue Touch contract |
| 3 Business Day Dead-On-Arrival (DOA) Policy (installation within 30 days of shipment) | Anticipated delivery within 5 business days of notification, based on regional carrier services * | Requires Blue Touch contract |
| ...or upgrade with a support contract: |
BlueTouch Support Options
| Option | Hardware Response | Software Support |
|---|---|---|
| BlueTouch Standard | 10 Day Return-to-Factory | 24x7 Support & Software Updates |
| BlueTouch Standard Plus | Same Day Shipment (arrival not guaranteed) | 24x7 Support & Software Updates |
| BlueTouch Advanced | Next Business Day Arrival (guaranteed) | 24x7 Support & Software Updates |
| BlueTouch Premium | 4hr Arrival (9x5) (guaranteed) | 24x7 Support & SoftwareUpdates |
| BlueTouch Premium Plus | 4hr Arrival (24x7) (guaranteed) | 24x7 Support & Software Updates |
| BlueTouch Software Support | N/A | 24x7 Support & Software Updates |
* Delivery may be impacted by delays in customs which are beyond the control of BLUE COAT SYSTEMS or its carriers.
Product warranty for Blue Coat and Packeteer products varied by product prior to June 1, 2009. The new unified product warranty is standardized across all products.
Related Topics
To verify your warranty or contract status, please send Blue Coat support your Service Contract Number and any applicable Model and Serial numbers.
