Support & Services

We’re here for you. Whether you need an answer to a technical question, advice about implementing your BYOD initiative, security training for contractors, warranty information about your new X-Series appliances, or anything in between, our experts are ready to help you.

Partner Portal Login
Access Symantec PartnerNet.

Find a Service Partner
Access Partner Locator.

Technical Support
BlueTouch Support Services are a comprehensive set of flexible, world-class support plans, tailored to provide you with the product support you expect for your network operation.

Training Services
When you take advantage of BlueTouch Training Services, your business will get the most out of its technology investment, and you’ll increase your proficiency, confidence, and value to the organization by mastering the arts of installing, configuring, and troubleshooting Blue Coat products.

Support Policies
Gain prompt assistance and transparent communication on every aspect of Blue Coat support services—from warranty and contract information, to RMA and HDD policies, to end-of-life information and documents.