Website Privacy Statement
Effective Date: March 29, 2016
This statement describes how Blue Coat Systems, Inc. (“Blue Coat” or “we”) collects and uses your personal information, and how you can control our use of that information.
Scope of This Statement
This statement covers the personal information Blue Coat gathers when you access Blue Coat’s website (www.bluecoat.com) or use the specific programs mentioned below. This statement does not cover any other data collection practices, including, without limitation data that you provide to us in the context of your use of Blue Coat’s products and services. For example, use of K9™ Web Protection for consumer use and K9 Safe Search is covered by the K9 Privacy Statement.
Safe Harbor Program
Blue Coat is a participant in the Safe Harbor program developed by the U.S. Department of Commerce, Switzerland and the European Union. We adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. Department of Commerce and the E.U. For more information about our participation in the Safe Harbor program, please see our General EEA/CH Safe Harbor Notice and visit the U.S. Department of Commerce’s website located at http://www.export.gov/safeharbor. If you would like to contact Blue Coat about the Safe Harbor program, please send an email to [email protected].
Collection of Personal Information Generally
Through this website we collect information that you actively submit, such as your name, address, email address, phone number, title, company and information regarding the products and services you express interest in. We also receive information automatically from you when you visit our site – e.g., from your computer and web browser – which we describe in more detail in our Blue Coat Cookie Statement. We collect information in order to provide you with a better web experience, more customized emails, better products and services and to increase our responsiveness to our customers and potential customers, as well for the specific purposes and programs described below. This information may be gathered when you visit the Blue Coat website or otherwise interact with us.
Use of Information Generally
Blue Coat uses the personal information collected through this site for internal and service-related purposes, such as: to fulfill your requests for products, services or information; to deliver or otherwise provide requested products, services and updates; to inform you about the latest product developments or software updates; to provide other information from us or from our business partners that we believe will be of interest to you; to comply with applicable laws and protect our and others’ legal rights; and to improve the content and general administration of our website. We may also use your personal information to send you, or to have our business partners send you, direct marketing information or to contact you for market research. We aim to obtain appropriate consent (where required under applicable law) to send you marketing communications.
Collection and Use of Information Obtained through Specific Programs
Blue Coat collects personal information from you when you register to create a Blue Coat account. As part of the registration process, you are required to provide certain personal information, including your name, company name, email address, title, location, and phone number, industry, role and purchasing time frame. Blue Coat may use this information for the following purposes: to inform you about products, seminars and services Blue Coat believes may be of interest to you; to contact you if Blue Coat needs to obtain or provide additional information; and to verify the accuracy of Blue Coat’s records.
Access to certain Blue Coat Web pages, including Blue Coat’s BlueTouch Online pages, requires a log in and a password and may further require the creation of a personal account, which requires your provision of your name, address, email address, and phone number, as well as whether you are associated with a reseller or end user (and, if an end user, the products or services used). The use of the BlueTouch Online pages, and the information or programs downloadable from those pages, may be governed by an agreement between Blue Coat and your employer as the end user of a Blue Coat product or service. The personal information obtained in connection with the creation of a personal account may be used by Blue Coat to: identify end users of Blue Coat products and services and to associate specific products (including models and serial numbers) with those end users; communicate with you regarding the provision of product support; verify compliance with the end user agreement; issue license keys; track software downloaded from BlueTouch Online pages; and to track usage of other applications available on those pages. The information obtained about you is maintained in a separate database and may be used to communicate with you about supporting your Blue Coat product or service and may also be used for the marketing purposes described below.
Blue Coat may collect information related to individual representatives of Blue Coat’s business partners through its Partner Portal and other partner programs, including, for example, name, address, email address and phone number, as well as association with Blue Coat’s business partners and certification status. The use of the Partner Portal, the information or programs downloadable from those pages, and other aspects of the business relationship may be governed by an agreement between Blue Coat and your employer as a partner of a Blue Coat. The personal information obtained in connection with the creation of a personal or business partner account or otherwise collected through the Partner Portal or other partner programs may be used by Blue Coat to: communicate with you regarding the provision of products and services to our customers, manage our business relationship, and conduct related tasks for legitimate business purposes.
Blue Coat collects personal information from you when you voluntarily provide such information in connection with participation in one of our marketing programs. Blue Coat may use this information, as well as information obtained through your use of this website, User Registration, BlueTouch Online, or third party sources, to communicate with you in connection with various marketing programs, including advertising, direct marketing, seminars and events and Web-based programs, such as Webcasts and podcasts. We aim to obtain appropriate consent (where required under applicable law) to send you marketing communications.
You may submit personal information through use of our website to be considered for employment at Blue Coat or a Blue Coat subsidiary or affiliate. Such information includes your name, your address, your phone number, your email address, job preferences, experience, desired salary, relocation preferences, work authorization, security clearance, education, job skills and other information contained on your resume or curriculum vitae (CV). Blue Coat uses such information solely for consideration of your candidacy for employment, to communicate with you and to generate related correspondence, including offer letters and employment agreements.
Your submission of personal information or a resume through our website constitutes your consent to the collection, storage and use of that information, including in the United States, as described above.
Website Tracking and Cookies
We use standard technologies, such as cookies and other HTML tools as described in the Blue Coat Cookie Statement, which Blue Coat may amend from time to time. We do not allow third parties to collect personally identifiable information directly from visitors of our website and currently we do not respond to ‘do not track’ signals or similar mechanisms.
Disclosure of Personal Information
Disclosure to Third Parties
Blue Coat may hire affiliated or unaffiliated service providers to provide services on its behalf, including packaging and delivery, sending postal and electronic mail, providing support services, including technical support, and processing event registrations. Blue Coat may disclose customer and prospect information to such third parties, and they may use such information on behalf of Blue Coat solely for the purposes for which Blue Coat provides it and under contracts that contain any protections for your data as required by law.
Blue Coat may rely on its channel partners, such as distributors and resellers, to fulfill product and information requests, and to provide customers and prospective customers with information about Blue Coat and its products and services. Blue Coat may provide your personal information to those channel partners to enable them to contact you.
Blue Coat may engage in joint marketing activities and events with other manufacturers and solution providers, and may provide your information to such parties for the purpose of promoting or performing the activity or event.
Blue Coat may license, sell or otherwise transfer its technology or business, or a portion thereof, to third parties and, in connection with any such transfer, or other reorganization, it may transfer customer and prospect data related to the transfer, or potential transfer, to the transferee.
Except as expressly noted, Blue Coat does not rent, sell or lease personal information to other companies or individuals.
Because Blue Coat is a global company, your personal information may be shared with other Blue Coat offices or subsidiaries in the U.S., Canada, Europe, Asia and elsewhere. The data protection laws in these countries may be more or less restrictive than laws in the country in which you are located. However, Blue Coat and each of its offices and subsidiaries are governed by this statement and will use your personal information that is subject to this statement only as set forth in this statement, unless, under requirements of applicable law, you are: (1) given notice of the fact that your personal information may be used in a materially different manner than disclosed in this statement; (2) given the opportunity to opt-out of such use(s), or (3) you affirmatively consent to your personal information being used in a materially different manner than set forth in this statement.
Disclosure for Compliance and to Protect Rights and Safety
Blue Coat may disclose your personal information if it has a good faith belief that such disclosure is required by law or necessary in order to (1) conform to legal requirements or comply with legal process served on Blue Coat or this website; (2) protect and defend the rights or property of Blue Coat and this website; (3) enforce its agreements with you, or (4) act in urgent circumstances to protect personal safety or the public.
Opting out of Marketing Communications
If you do not wish to receive marketing communications from Blue Coat, you can unsubscribe from future marketing communications by (1) following the opt-out instructions contained in any such marketing communications, (2) clicking on this link to OPT-OUT or (3) sending an e-mail to [email protected].
Security and Accuracy of Personal Information
Blue Coat has implemented industry-standard security mechanisms and procedures in an effort to protect your personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, but transmissions over the Internet are never 100% secure. We cannot ensure or warrant the security of any information you provide to us, and we do not accept liability for unintentional disclosure.
You are responsible for the accuracy of the data that you provide to Blue Coat. Blue Coat will use reasonable efforts to maintain the accuracy and integrity of any personal information it receives.
Updating Your Personal Information
You can update your personal information, as applicable, by logging into your account at www.bluecoat.com and modifying your personal information, and updating your information on any registration form. Should you have any questions or should you need to update any other information, please forward the details to [email protected].
Your Rights to Your Personal Information
Subject to applicable law, you may have the right to request access to and receive information about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the information blocked or deleted, as appropriate. You also may have the right to object to our processing of your personal information and withdraw your consent to our processing of your personal information at any time. The right to access personal information may be limited in some circumstances by local law requirements. Please note that you may not be able to benefit from all features of the website if you request the deletion of your personal information, object or withdraw your consent to the processing your personal information.
If you would like to exercise your rights or withdraw your consent, please email your request to [email protected]. To the extent permitted by applicable law, Blue Coat reserves the right to assess an administrative fee for providing access to your personal information..
If you have further questions or concerns about Blue Coat’s collection, use or disclosure of your personal information, please email Blue Coat at [email protected]. For more information about this site or your visit, please email us at [email protected].
Changes to this Statement
If Blue Coat changes this statement, it will publish those changes on this Web page with the effective date of the new statement. If those changes are material, we will use reasonable efforts to notify you and give you the chance to opt out of those changes with respect to information previously collected under this statement.
To contact us with any questions or comments about this statement or our privacy practices, please email us at [email protected], or write to
Blue Coat Systems, Inc.
384 Santa Trinita Ave.
Sunnyvale, California 94085
If you are located in the European Economic Area, the entity responsible for the collection, use, and processing of your personal information described in this statement is Blue Coat Systems International SARL located at Les Galleries du Rex, 3a Route des Arsenaux, 3eme Etage, 1700 Fribourg, Switzerland.