Support & Services

We’re here for you. Whether you need an answer to a technical question, advice about implementing your BYOD initiative, security training for contractors, warranty information about your new X-Series appliances, or anything in between, our experts are ready to assist you.
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  • Technical Support

    Technical Support

    BlueTouch Support Services are a comprehensive set of flexible, world-class support plans, tailored to provide you with the product support you expect for your network operation. To access the customer support portal for all other Blue Coat products, please go to  BlueTouch Online.

  • Proactive Services

    Proactive Support

    Designed to provide you with personalized service with a single point of contact for all your technical support needs. With Blue Coat's Proactive Services, you can rely on Blue Coat to keep your mission critical applications running as intended.

  • Consulting Services

    Consulting Services

    Designed to accelerate your time to value, Blue Coat offers a comprehensive portfolio of packaged, as well as customizable professional and consulting services to assist you in the design, implementation and optimization of your Blue Coat technology. These services are provided by experienced Blue Coat Professional Services Consultants, as well as certified members of the BlueTouch Professional Services Partner Program.

  • Training Services

    Training Services

    BlueTouch Training Services and its worldwide network of Authorized Training Centers provide instructor-led, as well as virtual classroom training programs enabling IT and Security Administrators, as well as IT Help Desk Staff to become, and stay, fully proficient and certified on the complete family of Blue Coat products.

  • Self-Help Services

    Self Help

    Whether you’re browsing the knowledge base for the latest support articles, referencing detailed product documentation, or participating in our customer forums, you’ll find the right resources to help you help yourself.

  • Support Policies

    Support Policies

    Gain prompt assistance and transparent communication on every aspect of Blue Coat support services—from warranty and contract information, to RMA and HDD policies, to end-of-life information and documents.