The following identify key dates for platforms and software that have reached end-of-sale, end-of-maintenance, or end-of-life in their product life cycle (these are listed by model/version number).
Blue Coat End-of-Life Policy
In the course of developing and delivering innovative and functionally richer products that address customer needs, Blue Coat Systems may from time to time discontinue certain products, platforms and models. Blue Coat’s Product End-of-Life Policy is intended to provide information to help customers plan the evolution of their environment and make more informed purchase, support and upgrade decisions.
Appliance: The Equipment with the OSS.
Blue Coat Software Products: Products offered by Blue Coat only in software form.
End of Life (EOL): The last date support is available for the applicable product. This is the last date Blue Coat will respond to any issues with the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
End of Maintenance (EOM): The last date defects will be fixed for an OSS release. After this date, Blue Coat will no longer commit to develop, repair, maintain or test the OSS.
End of Sale (EOS): The last date the applicable Equipment may be purchased.
Equipment: The physical product, or platform and its physical components.
Long Term Release (LTR): Minor Release of OSS that will be supported for a minimum of 3 years from designation as an LTR or a minimum of 2 years after EOM notification, whichever date occurs later.
Standard Release: Minor release of OSS that will be supported for a minimum of 1 year after EOM notification.
Operating System Software (OSS): Blue Coat operating system software.
OSS Release Nomenclature:
Major Release (x) Significant new functionality or major architectural change to the previous version of the OSS. Minor Release (x.y) New features added to the OSS to enhance capabilities, improve usability and serviceability. Maintenance Release (x.y.z) Primarily meant to fix bugs and OSS defects, although limited OSS enhancements may be included. Patch Release (x.y.z.a) Resolves one or more specific OSS defects, made available to a limited set of customers.
This policy applies to Blue Coat Appliances that reach End of Sale date after April 30, 2010 and does not apply to Blue Coat Software Products.
Blue Coat reserves the right to modify this policy for specific products as business demands justify. This policy and any modifications to this policy including notices and information regarding EOS, including the last date to order new Appliances, renew support contracts and suggested migration path(s) for the affected Appliances will be posted on the Support Policies section of the Blue Coat web site.
a. Appliances are typically supported for at least five years from the Appliance purchase date for customers under active maintenance agreements. The actual EOL date for each Appliance may vary and will be the later of (i) 5 years from the purchase date, if the purchase is made prior to the end of the fiscal quarter in which an EOL notification is issued and (ii) the EOL date, which date shall always be issued by Blue Coat with two years' advance notice. The five years of support availability for Appliance purchases made after the Blue Coat fiscal quarter in which the EOL notification was made will be prorated and will relate back to the last day of that fiscal quarter in which the EOL notification was made. In order to achieve full support availability, customers must have continuous support with no gaps in coverage. Commencing on the EOL notification date and during the period until EOL date, Blue Coat will continue to provide:
(i) technical support;
(ii) spares or replacement parts for Equipment in accordance with the Return Materials Authorization (RMA) process. If an identical appliance or component is not available, Blue Coat will replace with a similar or better; and
(iii) a supported version of OSS that is compatible with the Equipment, subject to (b)(iv) below.
b. OSS support will be as follows:
(i) In general, Blue Coat will support a given Major or Minor Release of OSS for a minimum of 180 days from EOM notification, unless the Release is designated as a Standard or Long Term Release.
(ii) In the event Blue Coat designates a specified Release as a Standard Release, such release will be supported for a minimum of 1 year from EOM notification.
(iii) In the event Blue Coat designates a specified Release as a Long Term Release, such release will be supported for a minimum of 2 years from EOM notification.
(iv) Customers may be required to upgrade to the latest OSS release in order to correct a reported problem.
c. For some software releases (Blue Coat Software Products or OSS), the EOM and EOL date will be the same. If the EOM date is not specified on the Support Policies section of the Blue Coat web site, the EOM date is the same as the EOL date.
d. Customers are advised to move to the most current Maintenance Release (x.y.z) for the given Minor Release (x.y). For purposes of clarification, bug fixes and limited enhancements (if applicable) will be provided on the most current Maintenance Release only during the applicable notice period.
e. The Blue Coat support services outlined above require a current support contract for the Blue Coat Product. Support contracts that have not been renewed timely or have lapsed after 12 months of the EOS date are not renewable. Renewal of support contracts will generally be available until the last year of support, but will not extend beyond the EOL date. Please contact your Blue Coat sales representative or Blue Coat channel partner regarding fees payable during the period between EOS and EOL.
X-Series End-of-Life Policy
This product end-of-life policy applies generally to Blue Coat hardware platforms. The diagram below outlines Blue Coat’s standard product end-of-life transition timeline, and describes what Blue Coat partners and customers can expect on or after each key date.
Blue Coat Product End-of-Life Transition Timeline
* An End-of-Sale announcement will be posted on the Blue Coat Customer Support web site at least 30 days before the scheduled End-of-Sale date.
** Limited Support after the End-of-Maintenance date (charges apply) is defined as follows:
The three key dates are as follows:
End of Sale – the last day for order acceptance and all orders to be delivered within 30 days
End of Maintenance – the last day for full Blue Coat support (with maintenance contracts) on software and hardware End of Life – the last day for Blue Coat limited support
End of Life – the last day for Blue Coat limited support
As defined in the standard support contract, Blue Coat also has a software support policy applicable to hardware platforms that are either currently selling or in the three-year full maintenance period after End of Sale. The software support policy is as follows:
Support of Software Releases
The Blue Coat release number hierarchy is as follows:
Major – Dot – Minor – Dot – Maintenance
Example: In the table below, XOS version 9.0 is a major/minor version and its maintenance release XOS 9.0.1 is not shown.
- Blue Coat will provide Full Software Support Services for the then- current Major/Minor Release of an XOS Product and for two (2) preceding Major/Minor Releases (inclusive of any maintenance/patch Releases that may have been part of a prior Release).
- Blue Coat shall also provide “Limited Software Support” for all earlier Releases, trailing back sequentially to the most recent Minor Release of the Major Release that is three Major Releases earlier than the most recent Major Release. Support of older Releases shall be subject to a mutual agreement.
The following chart illustrates, by way of example, which Major/Minor Releases of a product would have Full Software Support according to paragraph 1 and which would have Limited Software Support per paragraph 2 above, after the additions of new releases indicated in BLUE and resulting support status changes to previous XOS versions shown in ORANGE):
“Limited Software Support” means that:
- Technical Assistance will be provided, but Blue Coat makes no commitment regarding Restoration Time, Workaround Time, or Fault Correction Time
- Blue Coat will correct Priority Critical errors, but may do so through a Patch, without incurring any obligation to create a Maintenance Release in addressing the problem
- No new Documentation will be provided for Releases in Limited Support
- No further training courses will be offered for Releases in Limited Support
- Incompatibilities between Releases in Limited Support and versions of (generally supported) third party application (ISV) software made available after the start of Limited Support will not be addressed.
Existing Major/Minor Releases Full Support Available For: Limited Support Available For: No Support (Unless Otherwise Agreed) 6.2, 6.3, 7.0, 7.1, 7.2, 7.3, 8.0, 8.1, 8.2, 9.0 8.1, 8.2, 9.0 6.3, 7.0, 7.1, 7.2, 7.3, 8.0 6.2 and earlier 6.2, 6.3, 7.0, 7.1, 7.2, 7.3, 8.0, 8.1, 8.2, 9.0, 9.1 8.2, 9.0, 9.1 6.3, 7.0, 7.1, 7.2, 7.3, 8.0, 8.1 6.2 and earlier 6.2, 6.3, 7.0, 7.1, 7.2, 7.3, 8.0, 8.1, 8.2, 9.0, 9.1, 10.0 9.0, 9.1, 10.0 7.3, 8.0, 8.1, 8.2 7.2 and earlier
Security Analytics End-of-Life Policy
Blue Coat strives to continuously bring useful and new technology to market to keep your networks secure. It is our goal to provide the best service and support to all Security Analytics customers, and to be clear and upfront about transitions in our products' lifecycles, so you can plan and budget accordingly. The following End of Life Policy applies to all Security Analytics (formerly Solera Networks) hardware and software.
Hardware End of Life Policy
- Blue Coat will provide 3 months notice prior to a hardware product’s End of Sale, at which time the product will no longer be available for order.
- BLue Coat will deliver product support for a period of 3 years following the End of Sale date until the product’s End Of Life, provided a valid service contract is maintained on the product.
- Software (i.e. formerly Solera DeepSee) will be supported according to the Software End of Life Policy. In addition, the last minor release available on the hardware platform before End Of Sale will continue to be supported for the duration of the hardware EOL support. Software support may include bug fixes, maintenance releases, work-arounds, and patches for critical bugs.
- Hardware replacement or replacement parts will be available for 3 years following the End of Sale date, provided a valid service contract is maintained on the product. At Blue Coat's discretion, hardware may be replaced with similar or equivalent product.
- A product must be covered on a support contract at the time of the End of Sale date to be eligible for renewal. Support contracts may be renewed for the duration of the End of Life cycle, but cannot lapse during this time and be re-instated later.
Software End of Life Policy
- Blue Coat will provide support for the three previous major or minor releases of software, including the current major or minor release, or 12 months after each major or minor release, whichever is greater.
- For example, if the previous three major and minor releases were version 1.5, 1.6 and 2.0, support will be provided for all three. In this case, if version 1.4 had been released less than 12 months prior to the current date, support for that version will also be available.
- Software support includes bug fixes, maintenance releases, work-arounds, and patches for critical bugs.
- A product must be covered on a valid, paid support contract to receive support. Support contracts may be renewed for the duration of the End of Life cycle, but cannot lapse during this time and be re-instated later.
- End of Life Policy: The policy covering End of Sale announcement through End of Life for a product.
- End of Life: The last day that a product will be supported by Blue Coat.
- End of Sale: The last day that a product will be available for order from Blue Coat.
- Major release: Each Security Analytics (formerly Solera DeepSee) release includes three numbers (x.y.z). The “x” represents a major release.
- Minor release: The “y” in the x.y.z nomenclature above represents a minor feature release.
- Maintenance release: The “z” in the x.y.z nomenclature above represents a maintenance release.